HOH99 Privacy Policy – Our Commitment to Protecting Malaysian Players' Personal Data

HOH99 is an online entertainment and betting platform serving players in Malaysia. We understand that your trust in us depends greatly on how we handle the personal information you share with us.

This Privacy Policy is guided by Malaysia's Personal Data Protection Act 2010 (PDPA) and international industry best practices. It applies to all players who register, log in, or interact with any part of the HOH99 platform, including the hoh99.biz website, mobile app (where available), and all official communication channels.

If you have any questions about this Privacy Policy or how we handle your data, please contact our Data Privacy Officer at privacy@hoh99.biz.

HOH99 collects the following categories of information from members and platform users:

HOH99 collects your personal information through the following methods:

• Account registration: Information you provide when registering your HOH99 account.
• KYC verification: Identity documents submitted for identity verification.
• Payment transactions: Information provided when making deposits or withdrawals via Touch 'n Go eWallet, GrabPay, DuitNow, FPX, Boost, ShopeePay, and other Malaysian payment methods.
• Platform usage: Data automatically generated when you play games, place bets, or use any feature on the platform.
• Communications: Information you provide when contacting customer support via live chat, email, or other channels.
• Cookies and similar technologies: Data collected automatically via browser cookies and tracking pixels (see section 7).

HOH99 uses your personal data for the following purposes:

HOH99 does not sell your personal data to any third party. However, in certain circumstances, we may share your information with:

HOH99 works with trusted third-party service providers to support platform operations, including:

• Payment providers: Payment gateways that process transactions via DuitNow, FPX, Touch 'n Go eWallet, and other Malaysian payment methods. They receive only the information necessary to process each transaction.
• Game software provider: Companies such as Evolution, Playtech and Pragmatic Play that supply games to the HOH99 platform.
• Cloud service provider: Server infrastructure that stores data to high security standards.

Hoh99 may disclose your information to Malaysian authorities when:

• Required by a valid court order or regulatory directive.
• Required for compliance with the Anti-Money Laundering and Anti-Terrorism Financing Act 2001 (AMLA).
• Required to investigate fraudulent activity or financial crime.

HOH99 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction:

• 256-bit SSL/TLS Encryption for all communications between your device and HOH99 servers.
• Data encryption at rest — all sensitive data is stored in encrypted form in the database.
• Role-based access control — only authorised personnel who require access may view members' personal data.
• 24/7 Monitoring — an intrusion detection system that continuously monitors for suspicious activity.
• Regular security audits — penetration testing and security audits conducted periodically by independent third parties.
• Two-factor authentication (2FA) — available to all HOH99 member accounts.

While HOH99 takes all reasonable precautions, no system can guarantee 100% security. If you suspect your account has been compromised, please contact us immediately at support@hoh99.biz.

HOH99 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit the HOH99 platform.

• Essential Cookies: Required for core platform functions such as login sessions and security. These cookies cannot be disabled.
• Performance Cookies: Collecting analytical data on how you use the platform to help us improve it.
• Functional Cookies: Storing your preferences such as language and display settings for a more personalised experience.

You can manage and delete cookies through your browser settings. However, disabling certain cookies may affect the functionality of the HOH99 platform.

HOH99 processes all transactions in Malaysian Ringgit (MYR) via secure local payment methods. We take dedicated measures to protect your financial information:

• HOH99 does not store your full bank account or credit/debit card number in our systems. This information is processed directly by a PCI-DSS compliant payment gateway.
• For withdrawals via DuitNow, FPX, Touch 'n Go eWallet, GrabPay, Boost or ShopeePay, we only retain the minimum information required to process refunds (such as the last four digits of your account ID).
• Your transaction history is stored in encrypted format and is accessible only by you through your account, or by authorised staff for support purposes.
• HOH99 complies with Anti-Money Laundering (AML) legal requirements and may request supporting documentation for transactions that exceed certain thresholds.

As a HOH99 member and data subject under Malaysia's PDPA, you have the following rights regarding your personal information:

HOH99 retains your personal data for as long as necessary to fulfil the purpose for which it was collected, or to comply with legal requirements:

• Active account data: Retained for as long as your HOH99 account remains active.
• Financial transaction data: Retained for a minimum of 7 years after a transaction occurs, in accordance with Malaysian financial regulatory requirements.
• Game activity logs: Retained for 2 years after a gaming session.
• Support communication records: Retained for 3 years.
• KYC Documents: Retained for 5 years after account closure, in accordance with AMLA.

Once the retention period expires, data will be securely deleted or anonymised using appropriate procedures.

If you believe that a minor has registered a HOH99 account, please notify us immediately at support@hoh99.biz.

HOH99 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other relevant reasons. Any amendments will:

• Published on this page with an updated "Last Updated" date.
• Registered members will be notified via email or in-platform notification in the event of any material changes.
• Takes effect immediately upon publication, unless otherwise stated.

We encourage you to review this page periodically. Your continued use of the HOH99 platform following any amendments constitutes your acceptance of the updated policy.